Returns and Refund Policy
If for any reason your boots are defective, please notify us in writing within 3 business days for a refund/exchange. Please take photographs and email to donna@alexandre-home.com. We check each pair prior to shipping to ensure there are no defects/flaws. We will email further instructions. We do not offer refunds due to size errors; please make sure you order the correct size. The safety and protection of our customers is our top priority. Due to the ever evolving and changing events surrounding the COVID-19 outbreak, we are unable to accept returns. If you have any questions regarding sizing or general questions to ensure a proper fit, please don't hesitate to reach out to us prior to your purchase.